Cross-cultural and linguistic work teams are increasingly common features in today's globalized workplace. For example, Asea-Brown-Boveri's 125 employees may carry 25 passports, and hold citizenship in multiple countries, the "Graziadio Business Review" notes. Managers must devise new communications strategies to interact with an increasingly multicultural, multinational workforce. Employees also may identify with several different national groups, not just one, which managers must consider when trying to communicate a company's goals and objectives.
Skill 3: Keep stress in check How many times have you felt stressed during a disagreement with your spouse, kids, boss, friends, or coworkers and then said or done something you later regretted? If you can quickly relieve stress and return to a calm state, you’ll not only avoid such regrets, but in many cases you’ll also help to calm the other person as well. It’s only when you’re in a calm, relaxed state that you'll be able to know whether the situation requires a response, or whether the other person’s signals indicate it would be better to remain silent.